My Support Requests
All requests from your organization, subject to your permissions.
Filters
Saved views:
8 of 8 requests
| Request ID | Subject | Type | Module | Support Priority | Status | Submitted By | Client Owner | Watchers | Support Owner | Created | Last Updated | Next Action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MNC-SUP-2026-00418 | Additional reproduction information requested | Technical Support | Command Center Actions | P2 — High | Waiting on Customer | Jordan Hale | Jordan Hale | 2 | A. Whitfield | Jul 21, 2026 | Jul 23, 2026 | Provide reproduction steps |
| MNC-BUG-2026-00127 | Command Center report preview not loading in UAT | Bug Report | Reporting Center | P3 — Standard | In Triage | Priya Raman | Priya Raman | 1 | Awaiting MNC assignment | Jul 23, 2026 | Jul 23, 2026 | MNC Support triage |
| MNC-SUP-2026-00421 | Executive LENS filter context not retained after navigation | Bug Report | Executive LENS Overview | P2 — High | In Progress | Jordan Hale | Maya Chen | 1 · you | M. Ibarra | Jul 22, 2026 | Jul 23, 2026 | Awaiting MNC engineering update |
| MNC-SUP-2026-00404 | User unable to access Reporting Center | Access/Permissions | Authentication / Access | P2 — High | Waiting on MNCEscalated (support condition) | Daniel Okoye | Daniel Okoye | 0 | S. Chen | Jul 19, 2026 | Jul 22, 2026 | MNC Support reviewing permissions matrix |
| MNC-SUP-2026-00399 | Clarification requested for Related-Entity contribution | Product Question | Relationship Intelligence | P4 — Low | Resolved | Jordan Hale | Jordan Hale | 1 | R. Delacroix | Jul 14, 2026 | Jul 16, 2026 | Confirm resolution |
| MNC-SUP-2026-00395 | Clarification regarding profile and signature priorities | Product Question | Entity Profile | P4 — Low | Closed | Jordan Hale | Jordan Hale | 0 | R. Delacroix | Jul 10, 2026 | Jul 12, 2026 | None |
| MNC-SUP-2026-00388 | Academy access request for a new investigator | Access/Permissions | Authentication / Access | P3 — Standard | Resolved | Jordan Hale | Hannah Feld | 2 · you | K. Ito | Jul 5, 2026 | Jul 6, 2026 | Confirm resolution |
| MNC-SUP-2026-00379 | Source-mapping question for nightly position file | Data/Integration | Data Integration / Source Mapping | P3 — Standard | Closed | Daniel Okoye | Daniel Okoye | 0 | T. Novak | Jun 28, 2026 | Jul 2, 2026 | None |
Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.