Additional reproduction information requested
MNC-SUP-2026-00418Technical Support · Command Center Actions · Submitted by Jordan Hale · Owner A. Whitfield
Lifecycle
- SubmittedJul 21, 2026 · 09:12 UTC· Jordan Hale
- In TriageJul 21, 2026 · 10:40 UTC· MNC Support
- In ProgressJul 22, 2026 · 08:15 UTC· A. Whitfield
- Waiting on CustomerJul 22, 2026 · 15:04 UTC· A. Whitfield
- OwnershipClient owner assigned to Jordan HaleJul 21, 2026 · 09:12 UTC· Jordan Hale
- OwnershipMaya Chen added as a watcherJul 21, 2026 · 09:13 UTC· Jordan Hale
Conversation
Jordan Hale
Jul 21, 2026 · 09:12 UTCBulk acknowledgment in Command Center Actions returns a generic error after selecting more than 25 alerts.
A. Whitfield · MNC SupportMNC Support
Jul 22, 2026 · 15:04 UTCThanks Jordan — we've reproduced intermittently. Could you share the exact selection count and the correlation ID from the error toast?
System
Jul 22, 2026 · 15:04 UTCStatus changed to Waiting on Customer.
A. Whitfield · MNC SupportMNC Support
Jul 23, 2026 · 12:32 UTCFollowing up — any additional detail on the reproduction? We'd like to close the loop before the 2026.2.4 candidate build.
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People & Ownership
Meridian Capital Group — customer ownership
Requester
Jordan Hale
Customer Admin · Head of Operations Technology
Client owner
Jordan Hale
Customer Admin · Head of Operations Technology
Watchers · 2
- Maya Chen · Customer User
- Priya Raman · Customer User
Watchers see portal updates for this request. Email delivery remains subject to each watcher's own notification preferences and email verification. No email is sent in this demonstration prototype.
MNC Solutions ownership
MNC support owner
A. Whitfield
Managed by MNC Solutions — read-only
Ownership activity
- Maya Chen added as a watcher · Jordan Hale · Jul 21, 2026 · 09:13 UTC
- Client owner assigned to Jordan Hale · Jordan Hale · Jul 21, 2026 · 09:12 UTC
Details
ModuleCommand Center Actions
EnvironmentCustomer UAT
ImpactSingle team blocked from acknowledging alerts in bulk
UrgencyHigh
Affected users6
FrequencyEvery session
WorkaroundAcknowledge alerts individually
Browser / deviceChrome 128 on macOS 14.5
Related request—
Linked known issue—
Linked enhancement—
Linked release note—
Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.