User unable to access Reporting Center
MNC-SUP-2026-00404Access/Permissions · Authentication / Access · Submitted by Daniel Okoye · Owner S. Chen
Lifecycle
- SubmittedJul 19, 2026 · 14:48 UTC· Daniel Okoye
- In TriageJul 19, 2026 · 15:20 UTC· MNC Support
- In ProgressJul 20, 2026 · 09:00 UTC· S. Chen
- Waiting on MNCJul 22, 2026 · 18:00 UTC· S. Chen
Conversation
Daniel Okoye
Jul 19, 2026 · 14:48 UTCNew investigator provisioned yesterday cannot open the Reporting Center tab even though the role appears correctly assigned.
S. Chen · MNC SupportMNC Support
Jul 22, 2026 · 18:00 UTCEscalated internally as a support condition — investigating whether a downstream role cache is stale.
Add a response
Do not attach passwords, authentication credentials, personal information, material nonpublic information, confidential customer records or raw order/trade data unless specifically authorized through an approved secure-support process.
People & Ownership
Meridian Capital Group — customer ownership
Requester
Daniel Okoye
Customer User · Integration Engineer
Client owner
Daniel Okoye
Customer User · Integration Engineer
Watchers · 0
No watchers on this request yet.
Watchers see portal updates for this request. Email delivery remains subject to each watcher's own notification preferences and email verification. No email is sent in this demonstration prototype.
MNC Solutions ownership
MNC support owner
S. Chen
Managed by MNC Solutions — read-only
Details
ModuleAuthentication / Access
EnvironmentProduction
Impact—
Urgency—
Affected users—
Frequency—
Workaround—
Browser / device—
Related request—
Linked known issue—
Linked enhancement—
Linked release note—
Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.