MNC Support · Client Connectivity Portal

Clarification requested for Related-Entity contribution

MNC-SUP-2026-00399

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Current Status, Conversation & Resolution

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Product Question · Relationship Intelligence · Submitted by Jordan Hale · Owner R. Delacroix

Lifecycle

SubmittedJul 14, 2026 · 10:00 UTC· Jordan Hale
In ProgressJul 15, 2026 · 08:00 UTC· R. Delacroix
ResolvedJul 16, 2026 · 13:15 UTC· R. Delacroix

Conversation

Jordan Hale

Jul 14, 2026 · 10:00 UTC

How is the Related-Entity contribution weighted inside the four-component entity-risk score?

R. Delacroix · MNC SupportMNC Support

Jul 16, 2026 · 13:15 UTC

See the linked knowledge article — the Related-Entity contribution is one of four normalized components; details in the article.

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Resolution Summary

Root cause status

Confirmed

Confirmed root-cause category

Product Clarification

Confirmed conclusion

No defect. The Related-Entity contribution is one of four normalized components and the observed weighting matches the documented 2026.2 calculation.

Product version

2026.2

Resolution date

2026-07-16

Resolved by

R. Delacroix · MNC Support

Related documentation

How the Four-Component Entity-Risk Score Works

Resolution description

Answered via linked knowledge article and follow-up example.

Corrective action

None required.

Workaround provided

Not recorded

Customer action required

Review linked article at your convenience.

Awaiting your confirmation that this resolution is acceptable. Please confirm when you have had the opportunity to review.

Resolution Package

Governed resolution record assembled from stored request data. Contains no internal notes.

Draft — not final · v1

Package ID: MNC-RP-2026-00399
Generated: Jul 16, 2026 · 14:05 UTC
Prepared by: R. Delacroix · MNC Support Admin
Request status at generation: Resolved

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People & Ownership

Meridian Capital Group — customer ownership

Requester

Jordan Hale

Customer Admin · Head of Operations Technology

Immutable

Client owner

Jordan Hale

Customer Admin · Head of Operations Technology

Watchers · 1

Anika Serrano · Customer User

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MNC Solutions ownership

MNC support owner

R. Delacroix

Managed by MNC Solutions — read-only

Details

ModuleRelationship Intelligence

Environment—

Impact—

Urgency—

Affected users—

Frequency—

Workaround—

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Related request—

Linked known issue—

Linked enhancement—

Linked release note—

Related Knowledge

How Executive LENS Filters Define the Analytical Population Working with Command Center Analysis How the Four-Component Entity-Risk Score Works

Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.