Demonstration prototype — synthetic data only.
MNC Support
5

Resolution Package

MNC-SUP-2026-00399

Resolution record for request MNC-SUP-2026-00399.

Draft — not final. This package is provisional and may be revised by MNC Solutions before it is finalized.

1.Request identification

Request ID
MNC-SUP-2026-00399
Subject
Clarification requested for Related-Entity contribution
Request type
Product Question
Submitted
Jul 14, 2026 · 10:00 UTC
Requester
Jordan Hale

2.Original issue as reported

How is the Related-Entity contribution weighted inside the four-component entity-risk score?

3.Business impact and Support Priority

Support Priority
P4 — Low
Reported impact
Not recorded
Reported urgency
Not recorded
Affected users (reported)
Not recorded
Frequency (reported)
Not recorded

Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.

4.Product context

Product module
Relationship Intelligence
Environment
Not recorded
Application version
2026.2
Browser / device
Not recorded

5.Investigation and findings

Investigation summary

MNC Support reviewed the component weighting applied to the Related-Entity contribution for the 2026.2 build in use, compared it against the published component definition, and confirmed that the observed behaviour matches the documented calculation.

Root cause

Root cause status
Confirmed
Confirmed root cause category
Product Clarification

Confirmed conclusion

No defect. The Related-Entity contribution is one of four normalized components and the observed weighting matches the documented 2026.2 calculation.

6.Resolution and outcome

Resolution statement

Answered via linked knowledge article and follow-up example.

Corrective action taken

None required.

Customer action required

Review linked article at your convenience.

Workaround provided

Not recorded

Resolved by
R. Delacroix · MNC Support
Resolution date
Jul 16, 2026

7.Lifecycle timeline

  1. Jul 14, 2026 · 10:00 UTCRequest status recorded as Submitted · Jordan Hale
  2. Jul 15, 2026 · 08:00 UTCRequest status recorded as In Progress · R. Delacroix
  3. Jul 16, 2026 · 13:15 UTCRequest status recorded as Resolved · R. Delacroix
  4. Jul 16, 2026 · 13:15 UTCMNC Support response provided to the customer · R. Delacroix · MNC Support

8.People and ownership

Requester
Jordan Hale
Client owner
Jordan Hale
Watchers
Anika Serrano
MNC Solutions ownership
MNC support owner
R. Delacroix
MNC participants
R. Delacroix · MNC Support

9.Attachments referenced

  • Component-weighting worked example (PDF) — Shared with the response on 2026-07-16.

10.Related records

11.Confirmation and closure

Customer confirmation
Awaiting customer confirmation
Request closed
Not closed
Package receipt acknowledged
Not acknowledged

Acknowledging receipt is optional and does not change the request status, Support Priority, resolution confirmation, or the right to reopen the request.

Demonstration prototype — synthetic data only. This Resolution Package is assembled from stored request data and contains no internal notes, internal deliberation or internal-only records.

Acknowledging receipt is optional and does not change the request status or your right to reopen.

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