Clarification regarding profile and signature priorities
MNC-SUP-2026-00395Product Question · Entity Profile · Submitted by Jordan Hale · Owner R. Delacroix
Lifecycle
- SubmittedJul 10, 2026 · 09:30 UTC· Jordan Hale
- ResolvedJul 11, 2026 · 11:00 UTC· R. Delacroix
- ClosedJul 12, 2026 · 14:00 UTC· Jordan Hale
Conversation
Jordan Hale
Jul 10, 2026 · 09:30 UTCWhich signature takes precedence when both a profile-level and pattern-level match are present?
R. Delacroix · MNC SupportMNC Support
Jul 11, 2026 · 11:00 UTCPattern-level signatures always subsume profile-level for display ordering; details in Understanding Entity Profile.
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Resolution Summary
Root cause status
Confirmed
Confirmed root-cause category
Product Clarification
Confirmed conclusion
No defect. Display ordering follows the documented precedence rule in which pattern-level signatures subsume profile-level signatures.
Product version
2026.2
Resolution date
2026-07-11
Resolved by
R. Delacroix · MNC Support
Related documentation
Understanding Entity Profile
Resolution description
Confirmed the documented display-ordering precedence for profile-level and pattern-level signatures.
Corrective action
None required — behaviour is as designed and documented.
Workaround provided
Not recorded
Customer action required
None.
You have confirmed this resolution.
Resolution Package
Governed resolution record assembled from stored request data. Contains no internal notes.
- Package ID
- MNC-RP-2026-00395
- Generated
- Jul 12, 2026 · 14:20 UTC
- Prepared by
- Mitchel Northrup · MNC Super Admin
- Request status at generation
- Closed
Receipt acknowledged Jul 12, 2026 · 15:02 UTC by Jordan Hale. Acknowledgement does not change request status, Support Priority, or the right to reopen.
People & Ownership
Meridian Capital Group — customer ownership
Requester
Jordan Hale
Customer Admin · Head of Operations Technology
Client owner
Jordan Hale
Customer Admin · Head of Operations Technology
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MNC Solutions ownership
MNC support owner
R. Delacroix
Managed by MNC Solutions — read-only
Details
ModuleEntity Profile
EnvironmentProduction
ImpactAnalysts were uncertain which signature to cite in review notes
UrgencyLow
Affected usersApprox. 12 analysts
Frequency—
Workaround—
Browser / device—
Related request—
Linked known issue—
Linked enhancement—
Linked release note2026.2
Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.