Resolution Package
MNC-SUP-2026-003951.Request identification
2.Original issue as reported
Which signature takes precedence when both a profile-level and pattern-level match are present?
3.Business impact and Support Priority
Support Priority reflects the urgency of a support request. It is not an entity-risk score or a surveillance-risk tier.
4.Product context
5.Investigation and findings
Investigation summary
MNC Support reproduced the described view in the 2026.2 build, compared the rendered signature ordering against the documented precedence rule, and confirmed that pattern-level signatures subsume profile-level signatures for display ordering.
Root cause
Confirmed conclusion
No defect. Display ordering follows the documented precedence rule in which pattern-level signatures subsume profile-level signatures.
6.Resolution and outcome
Resolution statement
Confirmed the documented display-ordering precedence for profile-level and pattern-level signatures.
Corrective action taken
None required — behaviour is as designed and documented.
Customer action required
None.
Workaround provided
Not recorded
7.Lifecycle timeline
- Jul 10, 2026 · 09:30 UTCRequest status recorded as Submitted · Jordan Hale
- Jul 11, 2026 · 11:00 UTCRequest status recorded as Resolved · R. Delacroix
- Jul 11, 2026 · 11:00 UTCMNC Support response provided to the customer · R. Delacroix · MNC Support
- Jul 12, 2026 · 14:00 UTCRequest status recorded as Closed · Jordan Hale
- Jul 12, 2026 · 14:00 UTCCustomer confirmed the resolution · Jordan Hale
8.People and ownership
9.Attachments referenced
- Signature precedence reference sheet (PDF) — Shared with the response on 2026-07-11.
10.Related records
- Knowledge / Academy: Understanding Entity Profile
- Release note: Release 2026.2 — Feature release introducing bulk acknowledgment and expanded Reporting fields.
11.Confirmation and closure
Acknowledging receipt is optional and does not change the request status, Support Priority, resolution confirmation, or the right to reopen the request.
Demonstration prototype — synthetic data only. This Resolution Package is assembled from stored request data and contains no internal notes, internal deliberation or internal-only records.
Receipt acknowledged Jul 12, 2026 · 15:02 UTC by Jordan Hale.